Censeo Service Commitment

We strongly believe in transparency in our dealings with you and we commit to uphold the following statements and service standards so that you know what to expect from us:

Give you advice and information as clearly as possible.
Ensure that our recommendation and the services or products we provide are suitable and take into account your circumstances.
Keep you appropriately informed before, during and after the point of sale.
Ensure that the products we provide will perform as we have led you to expect.
Should you have reason to complain, we will refer your complaint to First Complete Ltd who will investigate your concerns from an independent viewpoint.

Censeo Financial is a trading name of Censeo Ltd who are an Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority for mortgages, protection insurance and general insurance products. Censeo Limited is registered in England and Wales, company registration number 06453977, the Registered Address 11b Newton Court, Pendeford Business Park, Wolverhampton, WV9 5HB.

We will charge a broker fee of up to £495, payable on application. The amount we will charge is dependent on the amount of research and administration that is required.

Your home may be repossessed if you do not keep up repayments on your mortgage.

The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.

Most Buy to Let Mortgages are not regulated by the Financial Conduct Authority.

Censeo Service Commitment

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