Censeo Service Commitment

We strongly believe in transparency in our dealings with you and we commit to uphold the following statements and service standards so that you know what to expect from us:

• Give you advice and information as clearly as possible.
• Ensure that our recommendation and the services or products we provide are suitable and take into account your circumstances.
• Keep you appropriately informed before, during and after the point of sale.
• Ensure that the products we provide will perform as we have led you to expect.
• Should you have reason to complain, we will refer your complaint to First Complete Ltd who will investigate your concerns from an independent viewpoint.