I am a first time buyer & this can be a very overwhelming process. However, I had the pleasure of dealing with Reena & Jay & I am above & beyond satisfied with their professionalism & service. Nothing was too much of an issue. they guided me, explained everything in plain English & assisted me every step of the way. Absolutely fantastic - Thank you
As others have mentioned, extremely poor service and communication skills. They will often not attend scheduled phone calls, will delay replying to emails for extended amounts of time and will often ask for things you've already provided them. Went with another provider and was offered a mortgage in principle within a day. Most of the positive reviews seem to have a similar written pattern, I'm not going to say they're fake but having dealt with Censeo, my experience has had no positives.
I am very pleased and satisfied with the services I have received from Censeo throughout the whole process for my mortgage application. As a first time buyer I had very limited knowledge on what to expect and the necessary steps to get to completion of sale. My mortgage advisor David was very helpful right from the start and professional. Any questions or concerns I had he gave thorough information which made me feel comfortable. My case manager Jay has also been brilliant every step of the way. When my first lender fell through both Jay and David gave me reassurance and helped me feel at ease to secure a new lender. Both Jay and David gave me all the Information advice and guidance (IAG) required and nothing was to much of an ask for any an query I had. I highly recommend Censeo especially for first time buyers like myself wanting to get on the property ladder.
Censeo Limited is an appointed representative of PRIMIS Mortgage Network. PRIMIS Mortgage Network is a trading name of First Complete Ltd which is authorised and regulated by the Financial Conduct Authority for mortgages, protection insurance and general insurance products. Censeo Limited is registered in England and Wales, company registration number 06453977, the Registered Address 11b Newton Court, Pendeford Business Park, Wolverhampton, WV9 5HB.
We will charge a broker fee of up to £395, payable on application. The amount we will charge is dependent on the amount of research and administration that is required.
Your home may be repossessed if you do not keep up repayments on your mortgage.
The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.
The Financial Conduct Authority does not regulate all Buy to Let mortgages.